Shipping policy

kumonook Shipping Policy

At kumonook, we strive to provide a smooth and transparent shopping experience. This Shipping Policy explains how we handle order processing, shipping times and delivery. By placing an order with us, you agree to the terms outlined below.

Processing Time

After you place an order, please allow 5 to 8 business days for us to process it.
During this time, we prepare your items, perform quality checks and package everything for shipment.

Please note:
The processing time is separate from the shipping time mentioned below.

Shipping Time

Once your order has been processed, it will be shipped to the address you provided at checkout.

Estimated shipping times after dispatch are usually:

  • Europe: approx. 5–20 business days

  • Rest of the world: approx. 10–35 business days

These time frames are estimates and can vary depending on your location and the shipping method used. They do not include the processing time.

Shipping Delays

In some cases, delivery may take longer than expected due to circumstances beyond our control, such as:

  • customs clearance

  • delays with the shipping carrier

  • regional disruptions or peak seasons

We appreciate your patience and understanding in such situations. We will do our best to keep you informed about any significant delays and to work with our shipping partners to resolve issues as quickly as possible.

Shipping Rates

Shipping rates depend on:

  • the destination country

  • the total weight or size of your order

  • the selected shipping method

All applicable shipping costs are shown during checkout before you complete your order.

Customs, Duties & Taxes

For international shipments, your order may be subject to customs duties, import taxes or other fees charged by your local authorities or postal service.

These charges are not included in our product prices or shipping costs and must be paid by you.
We recommend checking your country’s import regulations and possible fees before placing an order.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email.
Where available, this email will include a tracking number so you can follow your parcel’s journey.

If you have questions about the status of your shipment, feel free to contact us at: info@kumonook.com

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible at info@kumonook.com.

Please include:

  • your order number

  • a short description of the issue

  • and, if applicable, photos of the damage

We will work with the shipping carrier to investigate the issue and, if necessary, provide further instructions regarding a replacement or refund, in line with our Refund & Return Policy.

Questions

If you have any questions or concerns about this Shipping Policy, you can always reach us at: info@kumonook.com

We’re here to help and want you to feel good about ordering from kumonook.